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Privacy Policy

Last updated: 29 October 2025

Thank you for choosing to be part of our community at Brief Ltd (“Brief”, “we”, “us”, or “our”). We are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you interact with us, including through our website https://www.brief.com/ (“the Website”) and any related services, applications, or communications (collectively, the “Services”).

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By using our Services, you agree to the terms of this Privacy Policy.

1. Important Information and Who We Are

Controller

Brief Ltd is the controller and responsible for your personal data.
Registered office: Henleaze House, 13 Harbury Road, Bristol, BS9 4PN, England, UK
Company number: 12874354
Email: help@brief.com

We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, please contact us using the details above.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us first.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data – includes first name, last name, username or similar identifier.

  • Contact Data – includes billing address, delivery address, email address, and telephone numbers.

  • Financial Data – includes bank account and payment card details.

  • Transaction Data – includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data – includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

  • Profile Data – includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

  • Usage Data – includes information about how you use our website, products, and services.

  • Marketing and Communications Data – includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data is not considered personal data in law as it does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (such as details about your race, religion, or health).

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

  • Direct interactions – You may provide your data by filling in forms or corresponding with us by post, phone, email, or otherwise.

  • Automated technologies or interactions – As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies, server logs, and similar technologies.

  • Third parties or publicly available sources – We may receive personal data about you from analytics providers (like Google), advertising networks, and search information providers.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • To register you as a new customer.

  • To process and deliver your order, including managing payments and collecting money owed to us.

  • To manage our relationship with you.

  • To administer and protect our business and website.

  • To deliver relevant website content and advertisements to you and measure their effectiveness.

  • To use data analytics to improve our website, products, services, and customer relationships.

  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Marketing and Communications

You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, or provided us with your details when entering a competition or registering for a promotion, and have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by contacting us at help@brief.com or by following the unsubscribe links in any marketing email.

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below:

  • Service providers acting as processors who provide IT and system administration services.

  • Professional advisers, including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs, regulators, and other authorities where required by law.

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

7. International Transfers

We do not routinely transfer your personal data outside the UK or European Economic Area (EEA). If such a transfer is required, we will ensure appropriate safeguards are in place to protect your data.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. We limit access to your personal data to employees, agents, and contractors who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request the transfer of your personal data.

  • Withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at help@brief.com.

11. Cookies

Our website uses cookies to distinguish you from other users, helping us to improve your experience and our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Brief Ltd
Henleaze House
13 Harbury Road
Bristol
BS9 4PN
England, UK
Email: help@brief.com